Responsible Gaming

Panda Casino supports a safe, balanced and informed approach to gambling. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Before you play, understand the risks, set limits that suit your circumstances and only gamble with money you can afford to lose.

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Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Outcomes are determined by chance or by the rules of the relevant game, and past results do not predict future results. A win can never be promised, and losing sessions should not be treated as an indication that a win is due. The longer you play, the more money and time you may risk.

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Responsible gambling means making decisions before you play and keeping to those decisions while you play. Set a personal budget, decide how long you will play and avoid changing your limits during a session. Never gamble with money needed for rent, bills, food, education, debt repayments or other essential expenses. Do not borrow money, use credit intended for other purposes or sell belongings to fund gambling.

Practical ways to stay in control

Only gamble when you are calm, alert and able to make clear decisions.
Set a spending limit before you start and stop when that limit is reached.
Set a time limit and take regular breaks away from the screen.
Keep gambling separate from everyday spending by using a clearly defined entertainment budget.
Do not chase losses by increasing stakes or continuing to play after your planned session ends.
Avoid gambling when you are affected by alcohol, medication, fatigue, stress, anger or other circumstances that may affect your judgement.
Do not gamble to escape personal, work, relationship or financial problems.
Keep your account details private and do not allow another person to gamble through your account.

It can also help to keep a simple record of your deposits, withdrawals, wins, losses and time spent gambling. Reviewing this information may give you a clearer view of your actual gambling activity. Remember that gambling losses are the cost of entertainment and should not be regarded as an investment.

Tools to help manage your gambling

Panda Casino may make responsible gambling features available to help you manage your activity. Depending on the service and applicable requirements, these features may include deposit limits, loss or wagering limits, session reminders, activity statements, reality checks, cooling-off periods or account self-exclusion. Availability, operation and conditions can vary, so review the relevant account information and terms before choosing a feature.

Use limits before you play

A limit works best when it is set before gambling begins. Choose an amount and period that are affordable for you, based on your income, regular expenses and other financial commitments. A limit should be regarded as a maximum, not a target. Setting a limit does not guarantee that you will win or prevent all gambling-related harm, so continue to monitor your behaviour and take breaks.

Take a break when needed

If gambling is becoming difficult to control, consider using a cooling-off period or self-exclusion. A cooling-off period can provide time away from gambling, while self-exclusion is a stronger step that prevents access for a chosen or applicable period. Before activating a restriction, check how it works, when it starts, whether it can be changed and what happens to any remaining account balance or unsettled activity.

Choose the restriction that matches the support you need.
Select a period that gives you meaningful time away from gambling.
Do not try to open another account or use another person's account during the restriction.
Remove gambling applications, bookmarks and saved payment details if they may make it harder to take a break.
Tell someone you trust that you are taking a break and ask them to support your decision.
Seek professional support if you are worried about your gambling or cannot maintain the restriction.

A restriction is not a substitute for professional help. If you believe your gambling is causing harm, use more than one form of support and consider speaking with a qualified counsellor or an Australian gambling support service.

Recognising gambling harm

Gambling harm can affect finances, relationships, work, study, physical health and emotional wellbeing. It can develop gradually, and you do not need to wait until a serious problem occurs before asking for help. A concern may be present even when gambling is occasional or when you have recently experienced a win.

Possible warning signs

Spending more time or money gambling than you intended.
Trying to win back money after a loss or feeling unable to stop during a session.
Increasing the amount or frequency of gambling to achieve the same excitement.
Thinking about gambling frequently or becoming distracted from work, study or family responsibilities.
Hiding gambling activity, deposits, losses or account statements from people close to you.
Borrowing money, missing payments or selling possessions because of gambling.
Feeling anxious, irritable, guilty, restless or low when you are not gambling.
Arguing with family, friends or colleagues about gambling.
Neglecting sleep, health, work, study or other interests.
Using gambling to cope with stress, loneliness, sadness or other difficult feelings.
Returning to gambling after deciding to stop or take a break.
Feeling that a large win is the only way to fix financial problems.

If any of these signs sound familiar, stop gambling and take the concern seriously. Do not attempt to recover losses through further play. Write down what has happened, review your recent activity and consider placing your account on a break or self-exclusion. Speaking openly with a trusted person can make it easier to take the next step.

Support is available

Free and confidential support may be available through Australian gambling counselling and support services. These services can help with budgeting, urges to gamble, financial stress, relationships and practical steps such as self-exclusion. You can seek help for yourself or ask for guidance if someone else's gambling is affecting you. You do not need to be certain that you have a gambling problem before contacting a support service.

If gambling has contributed to immediate danger, serious distress, threats, violence or thoughts of self-harm, seek urgent assistance through appropriate emergency or crisis services in your area. Your safety comes first. If you are supporting another person, avoid giving them money for gambling, set clear boundaries and seek advice for yourself as well.

Age, account security and our approach

Gambling is only for people who meet the applicable legal age and eligibility requirements. Do not create or use a gambling account if you are under the required age. Parents, carers and guardians should take reasonable steps to prevent children and young people from accessing gambling services, including using device controls, keeping passwords private and monitoring access to payment methods.

You are responsible for keeping your account credentials secure and for ensuring that no other person uses your account. Do not share passwords, payment details or verification information. If you believe that another person has accessed your account, stop using it and follow the available account security process. Account verification and other checks may apply in accordance with applicable law, service requirements and the relevant terms.

Our responsible gambling principles

Provide clear information about the risks associated with gambling.
Encourage players to set budgets, use available controls and take regular breaks.
Support players who choose to reduce, pause or stop their gambling.
Treat responsible gambling information as a practical part of the player experience.
Handle account and personal information in line with the applicable privacy requirements.
Apply age, identity, account and safer gambling checks where required.
Avoid presenting gambling as a way to achieve financial security or solve money problems.

This page provides general information and is not financial, legal or medical advice. Gambling products and responsible gambling features can involve terms, conditions and limitations. Read the applicable information carefully before using an account or selecting a control. If you are unsure about your gambling, finances or wellbeing, obtain independent advice from a suitably qualified professional.

The most important step is to act early. Set a limit, take a break, speak with someone you trust and seek professional support if gambling no longer feels enjoyable or manageable.